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FDNY: Dispatchers Unable to Access EMS 911 System

FDNY: Dispatchers Unable to Access EMS 911 System

— Dispatchers were not able to access their computers while taking emergency calls for 30 minutes.

NEW YORK — EMS dispatchers were left with no access to the 911 system while taking emergency calls for around 30 minutes Monday due to a network outage, according to FDNY officials.

NY Daily News reported that the 911 system was unavailable from 4 p.m. to 4:30 p.m. while technicians were conducting maintenance work, according to FDNY spokesman Frank Dwyer.

Dwyer said all calls were still answered and responded to, but information could not be entered into the system.

A cause for the network outage is currently being investigated.


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About the Author:

Troy is an Air Medical Career Expert passionate about a team approach to improving air medical safety from the ground up. Troy is a former Army medic, Army pilot, Coast Guard pilot and EMS pilot. Troy has taught hundreds of wannabe flight medics, flight nurses and EMS pilots the exact steps needed to launch air medical careers.

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